Issue with sending outbound SMS through digital channels

Incident Report for Textel's NICE inContact Integration

Resolved

Our engineering team has identified the root cause. A temporary fix has been applied. The incident has been resolved.

Posted Dec 10, 2024 - 18:31 CST

We are continuing to investigate this issue.

Posted Dec 10, 2024 - 16:31 CST

Our engineering team is still investigating the issue. We will provide another update in one hour or as soon as more information becomes available.

Posted Dec 10, 2024 - 14:58 CST

Our engineering team is aware of an issue impacting outbound SMS through digital channels. We are currently investigating.

Posted Dec 10, 2024 - 13:08 CST

This incident affected: Application Services (Agent Initiated Outbound).