AT&T Latency

Incident Report for Textel's NICE inContact Integration

Resolved

This incident has been resolved

Posted Aug 03, 2023 - 15:12 CDT

Monitoring

A fix has been implemented and Zipwhip Operations are monitoring the results.

Posted Aug 03, 2023 - 12:57 CDT

Investigating

Zipwhip Operations is currently investigating possible messaging latency issues with AT&T.
This issue may be impacting customers' messaging from/to AT&T, as well as delivery receipts.

Posted Aug 03, 2023 - 11:36 CDT

This incident affected: Application Services (Agent Inbound/Outbound, Agent Initiated Outbound, Personal Connection Dialer, Send From Script By Line) and Messaging Services (Toll-Free SMS, Toll-Free MMS, Longcode SMS, Longcode MMS, Shortcode SMS, Message Delivery Receipts).