10dlc Latency

Incident Report for Textel's NICE inContact Integration

Resolved

This incident has been resolved.

Posted Sep 28, 2023 - 18:55 CDT

Monitoring

Bandwidth is monitoring the resolution that has been put in place.

https://status.bandwidth.com/

Posted Sep 28, 2023 - 15:28 CDT

Investigating

Our carrier partner, Bandwidth, is experiencing message latency issues for inbound and outbound with 10dlc numbers. We are monitoring status.bandwidth.com for updates.

Reference: https://status.bandwidth.com/

Posted Sep 28, 2023 - 15:23 CDT

This incident affected: Application Services (Agent Inbound/Outbound, Agent Initiated Outbound) and Messaging Services (Longcode SMS, Longcode MMS).