Inbound SMS Issues

Incident Report for Textel's NICE inContact Integration

Resolved

The issue is now resolved.

Posted Feb 06, 2024 - 09:13 CST

Update

We are continuing to monitor for any further issues.

Posted Feb 06, 2024 - 09:03 CST

Monitoring

We are currently investigating an issue with inbound chat. Our development team was engaged and the chat is now working again. We are monitoring.

Posted Feb 06, 2024 - 09:03 CST

This incident affected: Application Services (Agent Inbound/Outbound) and Messaging Services (Toll-Free SMS, Toll-Free MMS, Longcode SMS, Longcode MMS).