Delays in Message Delivery

Incident Report for Textel's NICE inContact Integration

Resolved

This incident has been resolved.
Posted Dec 12, 2023 - 08:21 CST

Monitoring

We are observing normal delivery of messages. We are continuing to monitor and work with our partner carrier for resolution.
Posted Dec 11, 2023 - 14:50 CST

Identified

We have identified a delay in delivery impacting both Toll-Free and Long Code SMS messages. We are working with our partner carrier to resolve the issue.
Posted Dec 11, 2023 - 11:04 CST
This incident affected: Messaging Services (Longcode SMS).
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