10dlc Latency

Incident Report for Textel's NICE inContact Integration

Resolved

This incident has been resolved.

Posted Oct 10, 2023 - 17:47 CDT

Update

We are continuing to investigate this issue.

Posted Oct 10, 2023 - 14:33 CDT

Update

It has been determined that the issue is not specific to bandwidth but is industry wide. The issue impacts messages to T-Mobile. We are continuing to monitor status.bandwidth.com for updates.

Reference: https://status.bandwidth.com/

Posted Oct 10, 2023 - 12:40 CDT

Investigating

Our carrier partner, Bandwidth, is experiencing message latency issues for inbound and outbound with 10dlc numbers. We are monitoring status.bandwidth.com for updates.

Reference: https://status.bandwidth.com/

Posted Oct 10, 2023 - 10:45 CDT

This incident affected: Messaging Services (Longcode SMS, Longcode MMS).